Energy Future Ltd
Privacy and Data Protection Policy

Our contact details

Name: Energy Future Ltd
Address: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, UK
Phone Number: + 44 20 7636 2007

We are currently registered with the Information Commissioners Office (ICO), our registration number is: ZB003650

The type of personal information we collect

We currently collect and process the following information:

Visitors to our websites:

Non-registered visitors:

When someone visits and we collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. We collect this information in a way which does not identify anyone. We do not make any attempt to find out the identities of those visiting our websites. We will not associate any data gathered from this site with any personally identifying information from any source. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

Registered visitors:

We may collect the following categories of personal data about registered visitors, for the purpose of tracking their learning progress: Personal contact details such as name, title, addresses, telephone numbers, and email address. This information will be used by us to perform the contract we have entered with you, and to be able to monitor your achievements and your CPE certificates for the courses you successfully pass. We will not share this information with any external organisations

How we store your personal information

Your information is securely stored in our servers. We keep your information in accordance with NASBA CPE Credits Record Documentation regulations: “CPE Credits Record Documentation. Energy Future Ltd is responsible for accurate reporting of the appropriate number of CPE credits earned and must retain appropriate documentation of their participation in learning activities. Energy future Ltd is required to document maintenance and enhancement of professional competence through periodic reporting of CPE. For convenience, measurement is expressed in CPE credits. However, the objective of CPE must always be maintenance/enhancement of professional competence, not attainment of credits. Compliance with regulatory and other requirements mandates that Energy future Ltd keeps documentation of registered users’ participation in activities designed to maintain and/or improve professional competence. In the absence of legal or other requirements, a reasonable policy is to retain documentation for a minimum of five years from the end of the year in which the learning activities were completed.”

Your data protection rights

Under data protection law, you have rights including: Your right of access - You have the right to ask us for copies of your personal information. Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances. Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances. Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances. You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us at or call us on + 44 20 7636 2007 or write to us at: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, UK, if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at You can also complain to the ICO if you are unhappy with how we have used your data. The ICO’s address: Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF UK ICO website: